Frequently Asked Questions | Lilypad Early Learning Centre


Frequently Asked Questions

Answers to the most commonly asked questions.

  • Opening Hours

We’re open 7am to 6pm (Monday to Friday). For more information, please get in touch.

  • Contact Us

Have a question? You can contact us by phone or email, whichever you prefer.

  • Located in Ryde

We’re on the 2nd floor of Top Ryde City Shopping Centre. Find out how to get here!

General Information

Choosing a child care centre can be a difficult decision, so it’s perfectly normal for you to have a lot of questions before preparing to enrol your child! To make it easier, we’ve put together a list of common questions that we hear from parents.

If you have a question that isn’t included on here, please contact us or mention it during your centre tour.

What are your operating hours?

Our operating hours are between 7am and 6pm. We are open Monday to Friday, 52 weeks a year (excluding most public holidays). We are closed on weekends and most public holidays, but depending on demand we may stay open during select holiday periods throughout the year. For more information, please ask your Room Leader or the Centre Director.

What is the easiest way to get to your centre?

As we are located inside the car park area on the second floor of Top Ryde City Shopping Centre, it can be a little confusing to find our centre the first time around. Please see the instructions on our contact page.

What is the age range for enrolments?

We accept children who are between six weeks and school age (usually around the age of six). Our age groups are organised so that children meet, play, learn with other children of a similar age and level of development.

For more information about our age groups, please see our child care services page.

Is there a difference between “child care” and “early learning”?

As the words imply, “child care” is simply taking care of your child during the day, while “early learning” has a focus on education. Lilypad Early Learning Centre combines the two by offering child care services as well as comprehensive early learning programs.

All children experience exponential growth in their development from an extremely early on – this means that the earlier your child starts, the further ahead they will be over time. To ensure your child can get a head-start, Lilypad has created a play-based learning environment where our children can learn essential skills and be prepared for primary school and beyond.

You can find more information about our play-based learning program here or during your centre tour.

Enrolment and Fees

How do I enrol my child?

Before enrolling your child at Lilypad, we always recommend that you book a guided tour first. This gives you the opportunity to be shown around the centre, see what happens day to day and get to know the room leaders and educators.

After the tour, we will guide you through the next steps of enrolment, such as filling out a waiting list form (if necessary), enrolment forms and any other required documents. We also encourage all families to organise an orientation, where your child can get involved with a few of the daily activities with parent supervision.

Does Lilypad have government fee assistance?

Yes! As we are a fully accredited centre, we can accommodate Child Care Subsidy (CCS) for eligible families. To apply for CCS, please get in touch with us to learn how it works.

What is the fee structure?

Our fees differ based on age group and room. For the most accurate information that applies to you (including possible benefits and rebates), please get in touch and we’ll be happy to guide you through the entire process.

What is the minimum enrolment per week?

In our experience, we’ve found that children (particularly babies) find it easiest to get used to child care when attending at least two days a week.

To make sure that your child quickly adapts and can enjoy their time at Lilypad, we recommend enrolling for at least two days a week. With every child, we work closely with their families to ensure a comfortable transition.

Facilities and Inclusions

Do children receive meals throughout the day?

We provided 4-5 nutritious meals every day, cooked by our in-house professional chef. We shop for fresh ingredients daily and are happy to cater to any cultural, dietary or allergy requirements. We also provide fresh milk that we buy daily – we never use the powdered kind.

For more information, please see our child care services page.

Are nappies and formula provided for babies and young children?

We’ve found that our parents have preferences when it comes to nappies and formula, so we require you to bring both, clearly labelled. When supplies are running low, we will let you know.

Security and Procedures

Drop off and pick up

Upon enrolment, all families will receive a welcome email with the security pin code to open the front doors. This is for the safety of our children, their families and our staff.

Signing in and out

When arriving at or leaving Lilypad, everybody is required to electronically sign in and out on the tablets located in the foyer or near the gates.

Notification of absence

If you child will be absent from care for the day, please notify us by 10:00am. This will allow our educators to be prepared and will also assist with daily occurrences such as resources allocation and meal menus.

Casual visits and change of attendance days

If you would like to drop off your child at the centre for a casual attendance day, we are happy to help out, under the condition that we have space available for an additional child. We are licensed to accommodate a maximum of 106 children per day, and will not able to take on casual visits if we are already at capacity.

If you would like to change the days of your child’s permanent attendance, please let us know two weeks in advance via email before the effective date.

Withdrawing your child

If you would like to withdraw your child, we require a minimum of two weeks written notice via email. Once this notice is given, we will issue you with a final fee statement. If you are withdrawing your child to attend formal school, it is required that families give full notice before the Centre closes for the Christmas Public Holidays.

Health and Safety


As a standard part of the enrolment and orientation process, we check with families to accommodate for any allergies.

At the moment, Lilypad is a strictly nut-free environment. We currently have children with severe nut allergies, therefore it is extremely important that we follow strict measures. Please be considerate to other families and children by being aware of the food you bring into the centre. Any food items such as nuts found on the premises will be immediately discarded for our children’s safety.


If your child requires it, we can assist with administering their medication throughout the day. Please ensure that your child’s details are filled in on our Medication Register, and that all medication is clearly labelled. To ensure that the medication will be administered, please hand the medication directly to your Room Leader at the centre.

Please note that medication can only be administered if it has specifically been prescribed by a medical professional.


As part of the enrolment process, families are required to provide a copy of the child’s ACIR (Australian Childhood Immunisation Register) immunisation status. These records must be updated throughout your time at the Centre.


In the case that your child becomes ill during the day, we will contact you as soon as possible to inform you and discuss the situation. If medication needs to be administered, we will seek your permission before doing so. If we believe that your child is too ill to remain at the centre, we will ask you to arrange for pick up as soon as possible.

Although inconvenient, we strongly suggest that your child remains at home until they recover. This is for the safety of the other children, families and staff. If your child’s condition is contagious, please notify the centre immediately as we are required to inform other families. Upon your child’s return, we will require a clearance letter provided by your Doctor.

We have Exclusion Policy Guidelines for specific illnesses that can be found in the Parent Handbook, provided to all new families.

Communication with families

In order to keep you fully informed about your child’s day, information such their daily journals, routines and learning observations can be found in our Parents Portal.

Every fortnight, we email out our “Lilypad Lowdown”, as well as any important updates as they become known. For any other information, we encourage you to speak to the Centre Director, Room Leaders or our educators in person. Alternatively, you can contact us by phone or email to discuss your child’s progress, relationship and experiences.

Any Other Questions?

If you have a question that isn’t included in our FAQ, the best thing to do is to organise a free guided centre tour with us.

How Do We Get Started?

The best way to see if Lilypad is the right child care centre for you is to come in and have a look for yourself. To organise this, click here to book your free guided tour of the centre.

We’ll show you around the centre, introduce you to your future educators and help you understand our daily routines that your child will experience. This is also a great time to meet the Centre Director and ask questions you might have.

What Our Families Say

Carolina M.
Carolina M.
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The kind of care Lilypad provides is truly priceless. I’ll never forget that most pick-up times he would refuse to go home and I would have to sit and wait until I could convince him that “it’s time to go home” – under protests, of course. For a boy, the massive indoor playground means in any weather, any day, any temperature, we can everyday play "outdoors". The fact that from 5 to 6pm kids can stay at the playground waiting for the parents means happy kids and less guilty working mum. Also all the teacher are so lovely and competent! THANK YOU!
Sarra P.
Sarra P.
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We are moving back to the UK now and I wish they had something like Lilypad in the UK where I could take my son to. I would and have already recommended Lilypad to friends that are planning on putting their child in day care. This place not only has the staff that actually enjoy what they do, but the facilities are absolutely amazing! I know I leave my son everyday and that when I pick him up he literally fights me to leave. If you are considering a child care that has it all, this is the place. Thank you all, I and Kaden will miss you all greatly.
Enku S.
Enku S.
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We have had our 1.5 year old here for four months and absolutely love the care they provide. They go above and beyond to meet his needs and make his time there as enjoyable as possible. We can ring at any time and get answers on his welfare, they build trust and actually teach your child, amazing. Cannot recommend these guys highly enough, great team, great place and awesome feedback and info, 5 stars! We also get daily emails and letters on their progress with pics and a written summary. Thank you Lilypad!
Carol A.
Carol A.
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My little boy started at Lilypad when he was 5 months and he is now nearly 3. The staff have always been very caring with regular feedback every step of the way. My boy was on a strict sleep routine and also has some food intolerances. I printed off a sheet when he first started and we sat down and went through everything with his room leader and have had no issues. He is always excited to get to class and often is sad to come home at the end of a day! I'd highly recommend Lilypad to any parent.
Amelia D.
Amelia D.
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My son Alex has been attending Lilypad since he was 2.5 years old, he was formally diagnosed with ASD when he turned 3, he is now 5 years old and in his last year attending Lilypad. Angela and Rachel have been helpful and very good with applying for inclusion support, coming up with strategies to help him learn more and providing the extra care Alex needs. Although my son is barely speaking, he feels comfortable coming to Lilypad in the morning and able to follow the routines of the day thanks to the extra effort put for Alex by his educators.
Shaveta N.
Shaveta N.
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The staff are so welcoming and warm, greeting you with a smile and they provide a very high standard of care, demonstrating calm professionalism even during their busiest times. They are such caring and loving people, they know each child’s individual needs. The kids are always involved, the activities are ever changing. My daughter is really enjoying her time over there...
Katherine H.
Katherine H.
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My daughter has been attending Lilypad since she was 12 months old. She loves her educators and they are so caring with her - every time we drop her off she gives them a big hug! Being at Lilypad has definitely encouraged my daughter's development, especially socially. It also has a lot of space for the kids to play in and they offer so many different activities & learning experiences each week. Lilypad has a good energy and is always a happy place.
Krystle L.
Krystle L.
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My elder son is 3 years old and has been going to Lilypad for 1.5 years. He absolutely loves going there. Friendly educators, huge outdoor area, a lot of activities and programs like F.A.S.T. football, Kidz That Move, Chinese/Spanish class, etc. The educators also create activities targeted at my son's interest too. About to send my other baby there soon. Would highly recommend this centre.
Suliman K.
Suliman K.
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My daughter Ava has been attending this centre since she was 14 months and now she is 4 years old. We left the centre few months ago because we moved out of Top Ryde, however my daughter was very unhappy at the new centre and cried to come back to Lilypad. After seeing the other centre, we realised how good Lilypad is, so we came back and we will definitely bring our next child here. Never had a complaint. Ava loves her educators and they are very professional and dedicated! Thank you!
Jueyin N.
Jueyin N.
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I sent my son to Lilypad when he was 11 months, he is now almost 4 yrs old. I feel this is the best childcare I ever put my son to. The childcare educators are very caring and bond very well with the children. My son Evans couldn't love the educators more! The centre management invest to create a good education programs ranging from STEM science experiments, Chinese classes every week, excursions, picture book teaching and public speaking. They also invest in good teaching materials - Duplo, picture books, puzzles and so on.
Danielle C.
Danielle C.
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I have 2 boys at Lilypad with the eldest having been there for the last 2.5 years, moving up from the toddler room right through to the preschool room. We have always found the staff to be extremely caring towards the children and the kids have always been happy there. The facilities are always clean and bright, and the kids get trips to the gym for Zumba lessons, go to the library and sometimes go on trips to the supermarket - which is great for some variety. I also love the fact that the staff turnover is much lower than other daycares (with many of the staff being there for many years) giving consistency to the children.

Located on Level 2 of Top Ryde City

Have Any Questions?

If you have any questions or would like to see the centre, we suggest that you schedule a free guided tour. 

The tour typically includes:

  • Meet and greet with your guide for the day, either the Director or the Centre Coordinator.
  • Guided walk around the centre, focusing on your child's age group and their room leaders.
  • Additional overview of your child's future age groups as we continue walking around the centre.
  • Information about the application process, including how to apply for Child Care Subsidy.
  • Question time! We try to cover all the bases, but please feel free to ask any questions you might have.

If you have any other questions, all you need to do is simply ask us! We’re here to help.

Get In Touch